1.  Introduction

Bhairabi Handicraft (‘we’, ‘us’, ‘our’) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2.  Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address when you place an order or register
• Payment information (processed securely — we do not store card details)
• Business details for wholesale accounts
• Communication records (emails, WhatsApp messages, enquiry form submissions)
• Website usage data collected automatically via cookies and analytics tools

3.  How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your orders and enquiries
• To send product updates, newsletters, and promotions (only with your consent)
• To improve our website and customer experience
• To comply with legal obligations

4.  How We Share Your Information

We do not sell your personal data. We share your information only with:

• Shipping partners (DHL, FedEx) to fulfil delivery
• Payment processors (PayPal, bank partners) to handle transactions securely
• Legal authorities when required by law

5.  Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies in your browser settings, though this may affect website functionality.

6.  Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed via secure, PCI-compliant payment processors.

7.  Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

8.  Your Rights

Depending on your location, you may have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; withdraw consent for marketing communications at any time; lodge a complaint with your local data protection authority.

9.  Contact for Privacy Matters

For any privacy-related enquiries or to exercise your rights, contact us at: [info@bhairabhandicraft.com] or WhatsApp: [+977 XXXXXXXXXX].

10.  Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date. Continued use of our website after any update constitutes acceptance of the revised policy.