Terms & Conditions

Bhairabi Handicrafts welcomes you to our online and in-store services. By using our website or purchasing our handcrafted products, you agree to abide by the following Terms & Conditions. These guidelines ensure transparency, trust, and a smooth shopping experience for all customers.

1. Introduction

Bhairabi Handicrafts is dedicated to promoting traditional craftsmanship and providing customers with unique, handmade products. These Terms & Conditions outline your rights and responsibilities when engaging with our services. By continuing to use our platform, you accept these terms as legally binding.

2. Product Authenticity

While we ensure high-quality craftsmanship, slight variations may be present due to the handmade nature of our products. Customers should understand that:

  • Each item is crafted individually, so no two products are exactly the same.
  • Colors may appear slightly different depending on lighting and device screens.
  • Measurements are approximate and may vary by a small margin.

These natural variations reflect the authenticity of artisan work.

3. Pricing & Payments

All prices listed for Bhairabi Handicrafts products are fair and reflect the effort of skilled artisans. Prices may change without prior notice.
Available payment options include:

  • Online payment gateways
  • Bank transfers
  • Cash on Delivery (if applicable)
  • Digital wallets (depending on region)

Payment must be completed during checkout for order confirmation.

4. Order Processing & Confirmation

After placing an order, customers will receive a confirmation message via email, SMS, or phone. Order processing involves:

  • Verifying product availability
  • Checking payment status
  • Preparing the item for shipment

If a product is unavailable or an error occurs, we reserve the right to cancel the order with a full refund.

5. Shipping & Delivery

We work with trusted courier partners to ensure safe and timely delivery. However, delivery times may vary. Customers should note:

  • Shipping duration depends on your location and courier service.
  • Delays may occur due to weather, festivals, strikes, or unforeseen conditions.
  • Accurate delivery information must be provided to avoid complications.

Bhairabi Handicrafts is not responsible for delays outside our control.

6. Returns, Exchanges & Refunds

We stand behind the quality of our products, but certain conditions apply for returns:

  • Accepted reasons: damaged products, manufacturing defects, or wrong item delivered.
  • Requests must be made within 3–5 days of receiving the product.
  • Items must be unused, in original packaging, and accompanied by the purchase receipt.

Refunds or exchanges will be processed only after proper inspection of the returned item.

7. Custom & Bulk Orders

Custom or bulk orders receive special attention, and additional terms apply:

  • Custom-made items are non-refundable.
  • Changes to custom orders after confirmation may result in extra charges.
  • Production and delivery timelines for bulk orders will be discussed beforehand.

8. Intellectual Property Rights

All design concepts, product photos, texts, and branding materials remain the property of Bhairabi Handicrafts. Customers are not allowed to:

  • Copy or reproduce product images
  • Use our branding without permission
  • Redistribute content for commercial purposes

Unauthorized use is strictly prohibited.

9. Customer Responsibilities

To ensure smooth transactions, customers must:

  • Provide accurate contact and shipping information
  • Review product details before placing orders
  • Use the website and services legally and responsibly
  • Keep account details secure

Failure to follow these guidelines may result in order cancellation.

10. Limitation of Liability

Bhairabi Handicrafts is not liable for:

  • Damages caused by misuse of products
  • Delays caused by third-party couriers
  • Losses arising from inaccurate customer information

Our maximum liability is limited to the value of the purchased product.

11. Privacy & Data Protection

We value your privacy. Personal information collected during shopping is used only for:

  • Order processing
  • Delivery communication
  • Customer support
  • Service improvement

We do not sell or misuse customer data.

12. Amendments

Bhairabi Handicrafts may revise these Terms & Conditions as needed. Updates will be posted on our website, and continued use of our services signifies acceptance of any changes.

13. Contact Information

For inquiries, complaints, or support, feel free to contact us:
Bhairabi Handicrafts
📞 Phone: [Add Phone Number]
📧 Email: [Add Email]
📍 Address: [Add Address]