{"id":358,"date":"2026-04-22T08:50:19","date_gmt":"2026-04-22T08:50:19","guid":{"rendered":"http:\/\/icebergtechnology.com.np\/bluedragongallery\/?page_id=358"},"modified":"2026-05-20T09:04:21","modified_gmt":"2026-05-20T09:04:21","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/shipping-returns\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"
\n

SHIPPING POLICY<\/strong><\/h2>\n

At Blue Dragon Gallery, we take great care in ensuring that every product is safely packaged and delivered to you in perfect condition. Since our items are handcrafted and often delicate, we follow a careful handling and shipping process.<\/p>\n

Orders are typically processed within 1\u20133 business days<\/strong> after confirmation. Once dispatched, delivery times may vary depending on your location.<\/p>\n

Estimated Delivery Time:<\/strong><\/p>\n

    \n
  • Domestic (Nepal):<\/strong> 2\u20135 business days<\/li>\n
  • International:<\/strong> 7\u201315 business days<\/li>\n<\/ul>\n

    Please note that delivery times may vary due to customs clearance, holidays, or unforeseen delays.<\/p>\n

    Shipping Details:<\/strong><\/p>\n

      \n
    • We ship worldwide using trusted courier partners<\/li>\n
    • Tracking information will be provided once your order is dispatched<\/li>\n
    • Customers are responsible for any custom duties or import taxes<\/strong> applicable in their country<\/li>\n<\/ul>\n
      \n

      Order Processing<\/strong><\/p>\n

      Each product at Blue Dragon Gallery is carefully inspected before shipment. Some items, especially Thangka paintings and handmade crafts<\/strong>, may require additional preparation time due to their intricate nature.<\/p>\n

        \n
      • Orders are processed Monday\u2013Friday (excluding holidays)<\/li>\n
      • Custom or made-to-order items may take longer<\/li>\n
      • You will receive an email confirmation once your order is shipped<\/li>\n<\/ul>\n<\/div>\n
        \n

        RETURN & EXCHANGE POLICY<\/strong><\/h2>\n

        We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple return and exchange process.<\/p>\n

        Eligibility for Returns:<\/strong><\/p>\n

          \n
        • Items must be returned within 7\u201314 days<\/strong> of delivery<\/li>\n
        • Products must be unused, undamaged, and in original packaging<\/li>\n
        • Proof of purchase is required<\/li>\n<\/ul>\n

          Non-Returnable Items:<\/strong><\/p>\n

            \n
          • Custom-made or personalized products<\/li>\n
          • Used or damaged items (not caused during shipping)<\/li>\n<\/ul>\n
            \n

            Return Process<\/strong><\/p>\n

            To initiate a return, please contact our support team with your order details. Once your return is approved, you will receive instructions on how to send the item back.<\/p>\n

              \n
            • Customers are responsible for return shipping costs<\/li>\n
            • We recommend using a trackable shipping service<\/li>\n
            • Refunds will be processed after inspection of returned items<\/li>\n<\/ul>\n<\/div>\n

              Refund Policy<\/h2>\n

              Once we receive and inspect your returned item, we will notify you about the status of your refund.<\/p>\n

                \n
              • Approved refunds will be processed within 5\u20137 business days<\/strong><\/li>\n
              • Refunds will be issued to the original payment method<\/li>\n
              • Shipping charges are non-refundable<\/li>\n<\/ul>\n
                \n

                Damaged or Incorrect Items<\/h2>\n

                If you receive a damaged or incorrect product, please contact us within 48 hours<\/strong> of delivery with photos of the item and packaging.<\/p>\n

                We will:<\/p>\n

                  \n
                • Offer a replacement at no extra cost<\/li>\n
                • Or provide a full refund if replacement is not possible<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                  SHIPPING POLICY At Blue Dragon Gallery, we take great care in ensuring that every product is safely packaged and delivered to you in perfect condition. Since our items are handcrafted and often delicate, we follow a careful handling and shipping process. Orders are typically processed within 1\u20133 business days after confirmation. Once dispatched, delivery times […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-358","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/pages\/358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/comments?post=358"}],"version-history":[{"count":12,"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/pages\/358\/revisions"}],"predecessor-version":[{"id":672,"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/pages\/358\/revisions\/672"}],"wp:attachment":[{"href":"https:\/\/icebergtechnology.com.np\/bluedragongallery\/wp-json\/wp\/v2\/media?parent=358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}